The EU Data Protection Regulation (GDPR) came into force on 25th May 2018. The aim of this privacy policy is to explain how Flowline Ltd (Flowline) and Clearaway Drainage Services Ltd (Clearaway) comply with the requirements of the regulation.

GDPR covers the protection of Personal data. Personal Data is defined as any data that identifies an individual, either directly or indirectly. Personal Data includes but is not limited to:

  • Name
  • Address
  • Phone number
  • Email address

Flowline and Clearaway collect Personal Data to assist with the following:

  • Manage the Contract or Framework agreement
  • Provide sales and marketing material
  • Contact you in relation to services offered or supplied
  • Manage ongoing relationship as either client or contractor.

The legal basis on which we hold this information is:

  • Legitimate Interest – We believe that the information we supply will be of a commercial interest
  • Contract – We need to communicate with you to fulfil contractual obligations
  • Consent – Specific consent has been provided by yourselves to process your Personal data.  It is your legal right to withdraw this consent at any time.

Personal Data of a customer is held for seven years after you cease to be a customer. Personal Data held for marketing purposes is held for a period of three years.

Personal Data is held both paper based and electronically. Any information held in paper form is protected with various security measures such as storage in a locked facility.  Electronic storage is protected by suitable software which is reviewed periodically.

Flowline and Clearaway will not share your Personal data with a third party for marketing purposes, we may however share this data with our IT support company to allow them to maintain the systems of the business. We may also share Personal data with debt collection agents or our solicitors for the purpose of recovering funds owed.

You have the right to be informed of any Personal data held, this request must be in writing and all requests will be responded to within 30 days.  You also have the right to restrict processing of this data or to have errors rectified.

Should you have any queries or concerns over the data held by Flowline or Clearaway please contact:

Data Controller
Flowline Ltd
Rawreth Industrial estate
Rawreth Lane
Essex SS6 9RL

Or email

If you believe that your query has not been handled satisfactorily you have the right to contact the Information Commissioner.

Environmental Services

Flowline is a modern, dynamic and growing company with 40 years of experience providing specialist services for Lining and Drainage and using advanced IT and operational technologies.