COMPLIANCE

Terms & Conditions

The accessing, use and continued use of this website constitutes an acceptance of, and an undertaking to comply with, all the terms of this disclaimer notice. Should you not agree with anything in this notice then you should not access nor should you use this website.

Flowline does its utmost in ensuring that the data, information and other materials contained in this website are accurate but does not accept liability for any error or omission. The information contained in it is provided in good faith and for general information purposes only. No express or implied representation or warranty is given with regards to the accuracy or completeness of the data, information and other materials contained it.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and Flowline hereby excludes all representations and warranties whatsoever (whether implied by law or otherwise) relating to the content and use of this site.

In no event will Flowline be liable for any incidental, indirect, consequential, punitive or special damages of any kind, or any other damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, loss of reputation, goodwill, data, information, income, anticipated savings or business relationships, whether or not Flowline has been advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.

Links to other websites
Flowline is not responsible for the content of links to other websites which are provided on this website and cannot provide warranty for the content of those websites. The display of such links on this website does not carry with it the implication that its views, information or other data are endorsed by Flowline. Such links are for the convenience of users only and Flowline accepts no liability or responsibility for their content.

Law and jurisdiction
The accessing, use and continued use of this website and the disclaimer notice shall be interpreted and governed by English law, and any disputes in relation to it are subject to the jurisdiction of the courts in England and Wales.

Variations
Flowline Limited reserves the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.

About us
This website is owned by Flowline Limited (Flowline).

DATA PRIVACY POLICY

The EU Data Protection Regulation (GDPR) came into force on 25th May 2018. The aim of this privacy policy is to explain how Flowline Ltd (Flowline) and Clearaway Drainage Services Ltd (Clearaway) comply with the requirements of the regulation.

GDPR covers the protection of Personal data. Personal Data is defined as any data that identifies an individual, either directly or indirectly. Personal Data includes but is not limited to:

Name
Address
Phone number
Email address

Flowline and Clearaway collect Personal Data to assist with the following:

Manage the Contract or Framework agreement
Provide sales and marketing material
Contact you in relation to services offered or supplied
Manage ongoing relationship as either client or contractor.

The legal basis on which we hold this information is:

Legitimate Interest – We believe that the information we supply will be of a commercial interest
Contract – We need to communicate with you to fulfil contractual obligations
Consent – Specific consent has been provided by yourselves to process your Personal data.  It is your legal right to withdraw this consent at any time.

Personal Data of a customer is held for seven years after you cease to be a customer. Personal Data held for marketing purposes is held for a period of three years.

Personal Data is held both paper based and electronically. Any information held in paper form is protected with various security measures such as storage in a locked facility.  Electronic storage is protected by suitable software which is reviewed periodically.

Flowline and Clearaway will not share your Personal data with a third party for marketing purposes, we may however share this data with our IT support company to allow them to maintain the systems of the business. We may also share Personal data with debt collection agents or our solicitors for the purpose of recovering funds owed.

You have the right to be informed of any Personal data held, this request must be in writing and all requests will be responded to within 30 days.  You also have the right to restrict processing of this data or to have errors rectified.

Should you have any queries or concerns over the data held by Flowline or Clearaway please contact:

Data Controller
Flowline Ltd
Rawreth Industrial estate
Rawreth Lane
Rayleigh
Essex SS6 9RL

Or email Compliance@Flowlineltd.co.uk.

If you believe that your query has not been handled satisfactorily you have the right to contact the Information Commissioner.